Event emcee Andrea King-Smith, Carbyne Senior Strategic CSM, Customer Engagement Lead Welcomes everyone to the 2nd Annual Pulse of 9-1-1 virtual conference

Thank You and Welcome message from Carbyne CEO

Amir Elichai, Carbyne CEO

Join us for the opening session of the Pulse of 9-1-1 event, where NENA CEO Brian Fontes will kick off the conference with insightful remarks. During this session, we will highlight key findings from this year's survey, offering valuable insights into the current state of the 9-1-1 industry. Drawing comparisons to data from previous years, we will discuss the trends and shifts observed in the survey results, setting the stage for the rest of the event, offering a glimpse into the challenges and opportunities that lie ahead in the world of 9-1-1 emergency services.

Brian Fontes, NENA CEO

Carbyne's Director of Customer Success Brett Wrenn interviews industry leaders about the State of the Industry

Discover how artificial intelligence (AI) transforms staffing solutions in 9-1-1 centers. We will explore real-world applications of AI technologies that are revolutionizing workforce management, improving call processing times, and enhancing the overall efficiency of emergency communication centers.

Host: Andrea King-Smith, ENP, Senior Strategic CSM, Customer Engagement Lead, Carbyne
Panelist: Karl Fasold, Executive Director, Orleans Parish Communication District, Michael Brewer, Deputy Director, Deputy Director, Ryan Solis, Deputy Director, 911 Technology & Infrastructure, City of Atlanta E911, Jeremy Banks, Senior Product Manager, Carbyne

Learn about cutting-edge Next Generation 9-1-1 (NG911) technology, where a panel of leading 9-1-1 technology providers will take the stage. These experts specialize in providing cloud-native solutions crucial for facilitating the migration of 9-1-1 centers to NG911 standards. Join us for an engaging discussion on the latest trends in NG911 technology, as well as the current status and strides agencies are making to construct the resilient and redundant systems demanded by NG911 standards.

Host: Brett Wrenn, Director of Customer Success, Carbyne
Panelist: Ginny Wilcox, Senior Solutions Architect, Hexagon, Glenn Roach, ENP, Founder/CEO, Glenn Roach & Associates, Shawn Barnes, Solution Architect, Carbyne

Explore the importance of diversity in 9-1-1 and learn about initiatives aimed at empowering women in the industry. From mentorship programs to leadership development initiatives, our panelists will share their experiences and discuss strategies for breaking down barriers and driving positive change.

Host: Diva Miranda Jones, ENP, Senior Sales Engineer, Carbyne
Panelist: Erica May, 9-1-1 Communications Supervisor & WIN Communications Co-Chair, Memphis Police, Sara Weston, Founder, 911der Women, Shireka Graham, Director of Emergency Communications, Georgia Tech Police Dept.

Explore the intricacies of onboarding new recruits in the 9-1-1 industry. Discover the hurdles and setbacks commonly faced during the training process and uncover strategies to ensure successful integration of new hires. From recruitment to program completion, gain insights into how agencies are navigating challenges and paving the way for a proficient and resilient workforce. Join us for an insightful discussion on overcoming training turbulence in emergency services.

Host: April Heinze, ENP, CMCP, VP, Chief of Operations Director, NENA
Panelist: Valerie D'Intino, ENP, RPL, Training Coordinator, New River Valley Regional 911 Authority, Jacorey Glaude, ENP, RPL, Training and Technology Consultant, Omni Public Safety Group, Robbie McCormick, MSE, RPL, CPE, Deputy Director, Cobb County Department of Emergency Communications, Tamara Bell, CMCP, RPL, CPE, President-Elect, Texas APCO Chapter and Managing Director, Southwest Regional Communications Center

Explore the profound effects of a career in 9-1-1 on individuals mental well-being beyond the confines of the workplace. This session offers a candid exploration of the intersection between professional duties and personal lives, shedding light on the toll that the demanding nature of public safety careers can take on mental health. Gain valuable insights into the challenges faced by emergency responders and discover strategies for promoting resilience and well-being within the 9-1-1 workforce.

Host: Dawn Shumway, President Idaho APCO/NENA Chapter &Public Safety Communications Mgr.Ada County Sheriff's Office
Panelist: Conrad Weaver , Filmmaker, PTSD 911, Jason Harney, Filmmaker, Is There Something Going on at Home

Experience a dynamic panel discussion featuring three esteemed leaders from diverse 911 centers as they share their expertise in navigating organizational change. Explore the real-world experiences, challenges, and successes encountered by these leaders in driving transformation within their agencies. Gain invaluable insights into the art of change management, as our panelists offer strategic wisdom and practical advice for leading teams through periods of transition. Whether you're a seasoned leader or an aspiring change agent, this session promises to inspire and equip you with the tools needed to drive positive change within your own PSAP.

Host: Andrea King-Smith, ENP, Senior Strategic CSM, Customer Engagement Lead, Carbyne
Panelist: Catalina Latorre, Communications Training Manager, Las Vegas Metropolitan Police Department, Heather McGaffin, Director, The Office of Unified Communications, DC, Scott Brillman, Director, Fairfax County Department of Public Safety Communications

Join NENA CEO Brian Fontes and Congresswoman Kat Cammack for a fireside chat exploring the intricate landscape of federal legislation in the 9-1-1 industry. Discover the pivotal role Congress plays in shaping and advancing the profession of public safety communications. Gain insights into the current legislative initiatives impacting emergency services and explore the potential future directions of the industry under evolving federal regulations. This candid conversation promises to shed light on the intersection of policy and practice in ensuring the effectiveness and resilience of 9-1-1 services nationwide.

Brian Fontes, NENA CEO, Congresswoman Kat Cammack, Florida's 3rd District

We will select the grand prize winner!