Sponsored by Carbyne and NENA

Sponsored by Carbyne and NENA
Free Virtual Conference

Speakers to be announced soon


On Demand Videos


Back by popular demand, it's the second annual Pulse of 9-1-1 event! We're thrilled to present the industry's most comprehensive survey results - The Pulse of 9-1-1. This year, we're not just sharing data; we're bringing to the forefront the voices of influential figures in the emergency services sector to share their insights and experiences on each topic.

This prestigious virtual event is your gateway to understanding the dynamic and evolving landscape of 9-1-1 emergency services. With a focus on both the survey findings and expert testimonies, you will gain unparalleled insights into:

  • Review and analysis of comprehensive survey results

  • AI as a Force Multiplier to Address 9-1-1 Staffing Challenges

  • The State of NG911 Migration

  • Effective training and onboarding practices

  • Enhanced mental health support for the 9-1-1 workforce

  • Empowering Women in 911

  • Navigating Change in Leadership

  • Legislative support and advancements from Congress for 9-1-1

Join us to engage with leading industry professionals, participate in thought-provoking sessions, and network with peers who are as dedicated as you to transforming emergency services. This is a unique opportunity to contribute to shaping a more sophisticated, inclusive, and resilient 9-1-1 industry that meets the changing needs of communities and continues to save lives.

Series of Informative and Exciting Sessions

Welcome: 11:00 - 11:05 AM

Opening Remarks - 11:05 - 11:15 AM


Session 1: What You Told Us in the 2nd Annual State of 9-1-1 Survey - 11:15 - 11:45 AM

Video: Pulse of 9-1-1 - 11:45 - 11:50 AM

Session 2: AI as a Force Multiplier to Address 9-1-1 Staffing Challenges - 12:00 - 12:45 PM

Special Message from Joseph M. Wassel Executive Director and Chief Executive Officer, First Net Authority - 12:50 - 12:55 PM

Session 3: The State of NG911 Migration - 12:55 - 1:35 PM

Special Message from Chief of Public Safety and Homeland Security - FCC: Chief Debra Jordan - 1:35 - 1:40 PM

Session 4: Empowering Women in 9-1-1 - 1:45 - 2:15 PM

Special Message from Congresswoman Robin Kelly

Session 5: Effective training and onboarding practices - 2:20 - 2:50 PM

Special Message from Congresswoman Norma Torres: 2:50 - 2:55 PM

Session 6: Beyond the Call: Navigating Mental Health Challenges in Public Safety- 3:00 - 3:30 PM

Session 7: Leading Change in the PSAP - 3:35 -4:15 PM

Special Message from Jennifer Love Hewitt: 4:15 - 4:20 PM

Session 8: Legislative support and advancements from Congress for 9-1-1 - 4:20- 4:45 PM

Closing Remarks - Raffle Prize Winners - 4:45 - 5:00 PM

Our Incredible Industry Expert Speakers

Amir Elichai (2)

Amir Elichai

Andrea King Smith (2)

Andrea King-Smith

Sr. Strategic CSM
Customer Engagement Lead
April Heinze

April Heinze

VP Chief of Operations Director
Brett Wrenn

Brett Wrenn

Global Director
Customer Success
Brian Fontes

Brian Fontes

Catalina (2)

Catalina Latorre

Communications Training Manager
Las Vegas Metropolitan Police Department 
Conrad Weaver

Conrad Weaver

"PTSD 911"
Dawn Shumway-2

Dawn Shumway

President Idaho APCO/NENA Chapter Public Safety Communications Mgr
Ada County Sheriff’s Office
Diva Jones (2)

Diva Miranda Jones

Senior Sales Engineer
Erica May (2)

Erica May

9-1-1 Communications Supervisor & WIN Communications Co-Chair
Memphis Police

Ginny Wilcox

Senior Solutions Architect
Glenn Roach

Glenn Roach

Glenn Roach & Associates
Heather McGaffin (1)

Heather McGaffin

The Office of Unified Communications
Jacorey Glaude

JaCorey Glaude

Training and Technology Consultant
Omni Public Safety Group
Jason Harney

Jason Harney

"Is There Something Going on at Home"
Jeremy Banks (2)

Jeremy Banks

Senior Product Manager
Karl Fasold (1)

Karl Fasold

Executive Director
Orleans Parish Communication District
Congresswoman Cammack

Congresswoman Kat Cammack

Florida's 3rd District
Michael Brewer

Michael Brewer

Deputy Director
Jefferson County Communications Center
Robbie McCormick

Robbie McCormick

Deputy Director
Cobb County Department of Emergency Communications
Ryan Solis

Ryan Solis

Deputy Director 911 Technology & Infrastructure City of Atlanta E911
Sara Weston (1)

Sara Weston

911der Women
Scott Brillman (1)

Scott Brillman

Fairfax County Department of Public Safety Communications
Shawn Barnes

Shawn Barnes

Solution Architect
SHireka Graham

Shireka Graham

Director of Emergency Communications
Georgia Tech Police Dept. 

Tamara Bell

President-Elect, Texas APCO Chapter and Managing Director
Southwest Regional Communications Center
Valerie DIntino (1)

Valerie D'Intino

Training Coordinator
New River Valley Regional 911 Authority  

Special Appearances By

Jennifer Love Hewitt

Jennifer Love Hewitt

9-1-1 TV Series
Rep. Norma Torres

Congresswoman Norma Torres

California's 35th District
Debra Jordan FCC

Debra Jordan

Chief of the Public Safety and Homeland Security Bureau
Joseph M. Wassel

Joseph M. Wassel

Executive Director and Chief Executive Officer
First Net Authority
Congresswoman Robin Kelly

Congresswoman Robin Kelly

Illinois's 2nd District

Did we mention the raffle with amazing prizes?

blackCheckbox-1  Free Carbyne Classroom Sessions

blackCheckbox-1  Annual NENA memberships

blackCheckbox-1  NENA conference giveaway*
Prize includes: flight, hotel, registration or equivalent dollar value