Event emcee Andrea King-Smith, Carbyne Strategic CSM, Customer Engagement Lead Welcomes everyone to the Inaugural Pulse of 9-1-1 virtual conference

In this highly anticipated keynote session, Carbyne CEO Amir Elichai and NENA CEO Brian Fontes will illuminate the collective voice of the 9-1-1 industry. Through the comprehensive Inaugural State of 9-1-1 Survey conducted by Carbyne and NENA, insights were gathered from professionals across all levels of emergency services. By sharing the survey findings, this session aims to provide a holistic understanding of the challenges, perspectives, and aspirations of individuals involved in call taking, dispatch, management, and leadership roles. Attendees will gain valuable insights into the diverse experiences and opinions within the 9-1-1 industry, empowering industry leaders and decision makers to drive positive change and shape the future of emergency services based on the collective wisdom of the entire ecosystem.

Brian Fontes, NENA CEO; Amir Elichai, Carbyne CEO

This panel discussion explores the dynamic transformation of the 9-1-1 industry over the past decade. Experts will delve into the shifting landscape of emergency calls, encompassing the changing types of incidents, call volumes, and the profound impact of mass casualty events. Additionally, the session will provide valuable insights into the overall operations of 9-1-1 centers, shedding light on the challenges faced and the innovative approaches adopted to meet evolving demands.

Host: Karima Holmes, Carbyne Vice President of Public Safety
Panelists: Desiree Arnold, Director, City of Atlanta E911, GA, Melanie Jones, Executive Director, Guilford Metro 911, NC, Melissa Alterio, Executive Director, Cobb County Department of Emergency Communications, GA, Tina Buneta, Director, City of Aurora 911, CO

In this session, attendees will discover the power of technology in addressing staffing challenges within the 9-1-1 industry. Through interactive discussions and real-world examples, experts will showcase how cutting-edge technologies can optimize staffing efficiency, enhance response times, and improve overall operational effectiveness. Participants will gain valuable insights into innovative solutions that enable 9-1-1 centers to overcome staffing obstacles and deliver exceptional emergency services to their communities.

Host: Brett Wrenn, Carbyne Customer Success Manager
Panelists: Brad Flanagan, Emergency Operations Manager, Pitkin County, CO Emergency Communication Center, Jeff Hannon, 911 Dispatch Supervisor, Guernsey County Sheriff’s Office, OH, Katrina Harley, M.S.Ed., E-911 Director, Douglas County, GA

Join us for an immersive session that explores how evolving technologies like AI, predictive analytics and more will transform emergency response operations. Delve into the  advancements already available and those on the horizon, shaping the future of 9-1-1 centers. Gain insights from renowned 9-1-1 leader Tyrell Morris on the critical role the 9-1-1 Director plays in embracing and integrating advanced technologies to align the needs of 9-1-1 centers with the rapidly evolving technological landscape. Envision the future of emergency services together and ensure our 9-1-1 centers are equipped with the most suitable and advanced technologies to effectively serve our communities.

Host: Tyrell Morris, MBA, CPE, Public Safety Leader Panelists: Charles Cullen, NENA President and Director of Technical Services at UCSF Police Department, Alex Dizengof, Carbyne Chief Technology Officer, Alex Gruber, Carbyne Vice President of Product and Design for Carbyne, Tim Fraley, Offering Technical Architect - Public Safety, NWN Carousel

Addressing the critical issue of mental health in the 9-1-1 industry, this panel session focuses on the well-being of emergency call takers and dispatchers. Experts will discuss strategies, resources, and support systems for promoting mental health in this demanding profession.

Host: Andrea King-Smith, Carbyne Strategic CSM, Customer Engagement Lead
Panelists: Dr. Angela Johnson, LPC, Old Dominion University, Kristen Ostrowski, 911 Dispatcher, Stamford Police Department, CT, Jason Compton, Peer Support Team Lead, North Carolina NENA; Dr. Renee Thornton Director, Training & Research at Pathfinder Resilience

Join us for a dynamic fireside chat on diversity, equity, and inclusion (DEI) in the 911 industry, hosted by Dru Clarke and Andrea King-Smith, the co-chairs of the NENA DEI Special Committee. Gain insights on promoting DEI within 911 centers, including an overview of the committee's work, survey findings, and practical suggestions for facilitating inclusive discussions and round-tables. This session empowers PSAP leaders to foster an inclusive environment and drive positive change in the 911 industry.

Dru Clarke, Carbyne Training Manager, and Andrea King-Smith, Carbyne Strategic CSM, Customer Engagement Lead, Co-Chairs for NENA’s Diversity Equity and Inclusion Committee, Charles Cullen, NENA President and Director of Technical Services at UCSF Police Department

This session sheds light on the critical issue of funding for 9-1-1 centers across the country and explores the role of Congress in advocating for and supporting adequate financial resources. Participants will gain an understanding of the current funding challenges faced by 9-1-1 centers and the impact on their operational capabilities. The discussion will highlight the importance of congressional support in securing sustainable funding models that enable 9-1-1 centers to effectively serve their communities and meet the evolving needs of emergency response.

Brian Fontes, NENA CEO; Jonathan Gilad, NENA Government Affairs Director

We will select the grand prize winner!